Frequently asked questions

Only adults aged 18 or older. Before you can request a casino ticket, the site asks you to confirm that you are 18+. If you answer no, a casino ticket is not issued and you can still request a cruise ticket.

Photo ID is checked at boarding and every time you enter the casino. Guests who cannot show they are 18+ are refused entry. If age cannot be proved or entry is refused, the casino fee is refunded in full within 5 working days.

No. Guests under 18 cannot enter the onboard casino or the partner hotel casinos, whatever ticket they hold. All game zones (esports arena, VR, arcade, studio, Beta Lounge, quiz) are separate from the casino.

No. Casino access is sold only as part of the cruise + casino ticket, before you sail. A cruise ticket cannot be upgraded on board.

Yes. The partner hotel casinos in Monaco, Barcelona and Valencia are open to every adult passenger aged 18+ with valid photo ID, including guests with a cruise ticket. See the partner hotels.

Ask the guest desk to exclude you from the onboard casino for the rest of the voyage. It takes effect at once. Free helplines are listed on the responsible gaming page.

Both tickets include your cabin for the whole voyage, meals according to the programme, port fees, basic transfers where stated in your booking confirmation, 5 hotel nights at the partner hotels (Monaco 2, Barcelona 2, Valencia 1) and every game zone on board. The cruise + casino ticket adds onboard casino access for $129 per person.

Not included: shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas. See prices.

No. The port highlights on the route page are a harbour walk and Grand Prix circuit tour in Monaco, the Gothic Quarter and a game-studio visit in Barcelona, and the City of Arts and Sciences tour in Valencia.

Shore excursions are optional and not included in the ticket price. Your manager can book them for you and tells you the price before you pay.

A valid passport that expires no earlier than 6 months after the return date. You arrange any visas and entry permits yourself, and we are not liable if entry is refused because documents are missing. Check the entry requirements for France, Monaco and Spain on the official consulate websites no later than 30 days before departure.

Use the same name as in your passport when you send a request. Casino-ticket holders need photo ID at the casino door.

No. A request is not a booking and you pay nothing on this website. A manager contacts you to confirm availability and details. Your booking is made only when we confirm it in writing. See the booking terms.

No payment is taken on this website. When the manager confirms your booking, you choose one of two options:

• Option A: full payment within 3 working days after booking.
• Option B: a 30% deposit at booking, and the balance 30 days before departure.

For bookings made less than 30 days before departure, only option A applies. You can pay by bank card (Visa, Mastercard) or bank transfer; in some cases PayPal, Apple Pay or Google Pay are also accepted. See the booking terms.

Yes. Cancel in writing to your manager or to [email protected]:

• more than 60 days before departure: full refund minus a 5% administration fee;
• 30 to 60 days before departure: 30% of the price is retained;
• less than 30 days before departure: 70% to 100% of the price is retained.

Passenger name changes are possible up to 14 days before departure, for a fee of €35 plus any fare difference. Details are in the booking terms.

After you send a request, a manager contacts you by email or phone, usually within one business day, to confirm the details. Managers work 09:00–17:30 CET (Malta time). You can also email [email protected] or see the contact page.